Our Knowledge Base
All our spa policies have created and curated to serve you.
ARRIVAL
To ensure your time with us is as pleasurable and as seamless as possible, we ask you to arrive at Escape House a minimum of 10 minutes ahead of your schedule time.
LATE ARRIVAL
You are encourage to arrive 10 minutes prior to your treatment time. This will allow for a smooth check-in and the opportunity to relax and enjoy before your treatment. Late arrivals will be subjected to reduced treat-ment times.
CANCELLATION
POLICY
If you need to reschedule or cancel your spa appointment, please notify the spa at least 3 hours in advance to avoid being charged for the Service. Cancellation of a package or group booking requires 24 hours notice. Late Notice or “Now show" is subject to a 50% cancellation fee from the total treatment cost.
RESERVATIONS
Advance booking are always recommended to guarantee your preferred treatment and time. The spa policy requires providing an online transfer or cash deposit to secure any of your appointment with us. Reservations will not be secured if such are not provided.
VALUABLE
We strongly urge guest to keep all valuable items at home as Escape house will not be held responsible for any missing item.
MEDICAL
CONCERNS
Please notify the spa reservation team before any treatment if you have any physical ailments, allergies or disabilities, or are taking any medication and in case of pregnancy.
PREGNANCY
Hammam is not advisable for expected mothers. Kindly mention if you are expecting initially when making your reservation as a treatment option can be advised such as “Mother To Be Massage “ or certain spe-cific facials listed in our Spa Menu.
SPA ATTIRE
Your modesty will be respected at all times. Disposable underwear is available if desired.
Robes and slippers are provided for your comfort.
SPA AMBIENCE
Escape House Spa is a tranquil environment for everyone to enjoy.As a courtesy to our other guests,please switch off your mobile phones or place it in silent mode at all times within the spa.
SPA ATTIRE
Gift Vouchers are available from our spa concierge and can be personalised to monetary or treatment value. They are the perfect gift for any occasion
Curating a worthy experience for your soul.
Our Policy
Interested in knowing more about our service delivery policies, terms and conditions see our Knowledgebase.
Get in touch
Need more answers, feel free to drop us a message and we would be sure to get back to you.
Our Policy
Interested in knowing more about our service delivery policies, terms and conditions see our Knowledgebase.
Get in touch
Need more answers, feel free to drop us a message and we would be sure to get back to you.