Our Knowledge Base

All our spa policies have created and curated to serve you.

ARRIVAL

To ensure your time with us is as pleasurable and as seamless as possible, we ask you to arrive at Escape House a minimum of 10 minutes ahead of your schedule time.

LATE ARRIVAL

You are encourage to arrive 10 minutes prior to your treatment time. This will allow for a smooth check-in and the opportunity to relax and enjoy our free foot massage, foot bath, and tea refreshment before your treatment. Late arrivals will be subjected to reduced treatment time.

CANCELLATIONPOLICY

WE HAVE A NO REFUND POLICY! If you need to reschedule or cancel your spa appointment, please notify the spa at least 6 hours in advance to avoid being charged for the Service. Cancellation of a package or group booking requires 24 hours notice. Late Notice or “No show" is subject to a 100% cancellation fee from the total treatment cost.

RESERVATIONS

Advance booking are always recommended to guarantee your preferred treatment and time. The spa policy requires providing an online transfer or cash deposit to secure any of your appointment with us. Reservations will not be secured if such are not provided.

VALUABLE

We strongly urge guest to keep all valuable items at home as Escape house will not be held responsible for any missing item.

MEDICALCONCERNS

Please notify the spa reservation team before any treatment if you have any physical ailments, allergies or disabilities, or are taking any medication and in case of pregnancy.

PREGNANCY

Hammam is not advisable for expected mothers. Kindly mention if you are expecting initially when making your reservation as a treatment option can be advised such as “Mother To Be Massage “ or certain specific facials listed in our Spa Menu.

SPA ATTIRE

Your modesty will be respected at all times. Disposable underwears are available if desired.
Robes and slippers are provided for your comfort.

SPA AMBIENCE

Escape House Spa is a tranquil environment for everyone to enjoy. As a courtesy to our other guests, please switch off your mobile phones or place it on silent mode at all times within the spa.

GIFT VOUCHERS

Gift Vouchers are available from our spa concierge and can be personalised to treatment value. They are the perfect gift for any occasion

Curating a worthy experience for your soul.

Our Policy

Interested in knowing more about our service delivery policies, terms and conditions see our Knowledgebase.

Our policy

Get in touch

Need more answers, feel free to drop us a message and we would be sure to get back to you.

Contact Us

Our Policy

Interested in knowing more about our service delivery policies, terms and conditions see our Knowledgebase.

Our policy

Get in touch

Need more answers, feel free to drop us a message and we would be sure to get back to you.

Contact Us